Hospital Policies
Appointment Policy
To best serve our patients in a timely manner we operate by appointment only. If your pet is experiencing a life-threatening emergency, you may be referred to an emergency pet hospital depending on the severity of the case.
While we do our best to make sure our patients are seen on time, there may be times of unexpected delay due to emergency situations or patients that require a little more time. Your understanding of these situations is greatly appreciated and we promise the same dedication to your pet should they ever need it.
New Client Deposit Policy
The Scaredy Cat Hospital will collect a $50 deposit from new clients before scheduling their first appointment. This deposit will be credited to the new client’s account and will be applied to their invoices during their appointment.
If a new client decides to reschedule their appointment at least 24 hours in advance of the appointment time, we will reschedule the appointment and the deposit will remain as a credit on the account.
If a new client decides to cancel their appointment at least 24 hours in advance of the appointment time, we will refund the deposit.
If a new client cancels without 24 hour notice or fails to show up for their appointment, the deposit is forfeited and there will be no refund made.
Cancellation Policy
We understand that things happen and circumstances change in which you may need to cancel or reschedule your appointment. In order to accommodate other patients and to ensure smooth operation of our services we require a 24 hour notice if you must cancel or reschedule your appointment.
Cancellations made within the 24 hour window will be subject to a $25 cancellation fee.
If you need to cancel or reschedule your appointment please contact us at 480-990-2287 at least 24 hours ahead of your appointment.
Exceptions to this policy may be made due to emergency situations or unseen circumstances. Your cooperation and understanding is greatly appreciated
Payment Policy
It is our policy that all services are paid for at the time of service. We can process payments via Visa, MasterCard, American Express and Discover.
A 2.5% processing fee will be applied to all credit card transactions. To avoid this fee we also accept cash, check, ACH with routing and banking number and Zelle payments at no additional cost
Prescription Refill Policy
Prescriptions are an important part of your pet’s health. Please keep a close eye on your pet’s medications for when refills are needed so that your pet does not run out of their medication.
In order to process your refill request as quickly as possible we do ask all clients to adhere to the refill policy as follows:
- Every patient must have a current exam within the last year in order to fill prescriptions.
- We require at least 24 hours notice on all prescription refills.
24 hour notice will allow our staff to get doctor approval or order the medication if needed and fill the medication. While we strive to have refills ready the same day they are requested, this is not always possible depending on our schedule and patients’ needs. A team member will reach out by phone call or text message when your refill is ready for pick up.
Refills requested on Friday will be ready on the following Monday.
For refill requests to an outside pharmacy, please allow 24 hours for our office to submit authorization to the pharmacy. Please check with your pharmacy on their refill processing time.
For questions regarding any of our hospital policies please contact our office. We thank you for your understanding and cooperation.
